Frequently Asked Questions

 

1.       Do we have a shop / studio?
Yes! We opened our first studio in Pune on March 1st 2015.
For details please click here 

2.       How do I place an order ? 
Browse through the website to view various categories and collection. Click on the product image and go through the product details. If you wish to buy the product please click on “Buy Now”. Product will be added to the cart. Cart can be seen in upper right corner. If you want to add more products please click on “Continue Shopping” else proceed to  “checkout” for choosing payment method. If you want “Cash on Delivery” please check if the service is available at your pin-code.

3.       Do I need an account at Aadyaa.com ?
No. You can check out as a guest. We recommend creating an account as it is a lot easier for placing orders in future.

4.       Colors of the products , are they accurate ?
We are meeting here at our online store. We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens ( mobiles / laptops / desktops ). Please be aware of it.

5.       Dimensions of the product , are they mentioned ?
For most of the products, sizes will be mentioned in detail. Please refer to the size , description and material section on the product specific pages that get opened after you click on the product image. If you do not see size details or have any queries around the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.

6.       How do I pay ?
We accept all debit and credit cards issued in India. You can pay by net banking or through select wallets ( PayU & Paytm ) as well. You can also pay cash on delivery of your order; however there will be a convenience fee charged for this service. It’s a fixed fee irrespective of value of the order. This fee is charged by our courier partners for cash handling.

7.       I do not have Paytm or PayU wallet, still can I pay online ?
Yes ! Paytm and PayU are our payment getaways   to pay using your own card or net banking. Please note both getaways are totally verified and 100% secured to pay online.

8.       Do I get to know the shipping details ?
Yes. 24 hours after we ship your order we get tracking number for your parcel. As soon as we get it we mail tracking details and you can track your own shipment.

9.       I cannot connect to your helpline number OR My call went unanswered …
Our helpline number is available from Monday to Saturday , 12 noon to 8 pm. In case your call goes unanswered for multiple times please write to us at sales@aadyaa.com with your name and number and we will call you back. We are into exhibitions and sometimes it gets practically difficult to handle calls at peak hours. We hope to get bigger and have a dedicated helpline team real soon.

10.   Do we accept returns ? Or do we replace / exchange / refund.
Please refer to our terms and conditions page for detailed information on our policies. Link : http://www.aadyaa.com/terms-conditions/

11.   Do we customize ?
Yes. And we love to! Write to us at sales@aadyaa.com and we would love to design for you ! For details please check this link : http://www.aadyaa.com/customized_creations/

12.   I want to resell your jewelry. How do we go about it ?
Please write to our Founder, Sayalee, at sales@aadyaa.com with subject “Reselling” and then we will take it forward.

13.   I am confused. I want to buy but not satisfied with the product details. What do I do ?
We are happy to answer all your queries,
Call or WhatsApp , +91 7219275508 , Monday to Saturday , 12 pm – 8 pm IST
Email us at sales@aadyaa.com
For studio please call +91 9623426602  (Studio Manager)  

14.   Is shipping free ? 
For all prepaid orders shipping is INR 50 from January 1st 2017. 
For COD ( Cash on delivery ) orders , current charges are INR 199 for shipping plus cash handling.  It’s a flat rate irrespective of your order value. ( Order size equal to or above INR 2000 is eligible for COD )