FAQ

Frequently Asked Questions

1.LOCATION & CONTACT DETAILS

  • Studio in PUNE – Location & Timing

    • Our flagship studio is based in Pune, Maharashtra, India.
    • We are open all days from 10 am to 8 pm (except pre-announced holidays).
    • Google Map Location -https://tinyurl.com/aadyaaKNP.
  • Studio in MUMBAI – Location & Timing

    • Our studio in Mumbai will be opening soon.
    • We will update the location details.
  • Email ID

  • Calling / WhatsApp Helpline

    • Yes, you can reach us at +91 7219275508.
    • Click here to contact on WhatsApp directly https://tinyurl.com/aadyaaqueries.
    • In case your call goes unanswered for multiple times, please write to us at sales@aadyaa.com with your name and number and we will call you back. We participate in multiple exhibitions and sometimes it may get practically difficult to handle calls at peak hours. We hope to get bigger and have a dedicated helpline team real soon.
  • Social media connect

2.PLACING AN ORDER

  • Online on www.aadyaa.com

    • You can place your orders online directly on www.aadyaa.com. You can complete the checkout process by either of the payment gateways – PayU, PayTM, PayPal or cash-on-delivery.
    • You can create an account on www.aadyaa.com to keep a track of all your orders (recommended) or you can checkout as guest as well.
  • Ordering through helpline

    • If you are facing issues placing an order online on the website, you can contact our helpline number for assistance. Team will help you place order either online or in offline model. However, orders cannot be placed in cash-on-delivery mode through helpline.
  • Availability of express shipping?

    • Yes, express shipping is available for select pincodes in India and for prepaid orders only. Please contact our helpline to get more details.
  • Availability of gift packaging?

    • We have Aadyaa branded organic cotton pouches which we use for delivering the orders. There are certain paid wooden boxes as well which may be used for gift packaging. Please contact our helpline to get more details.
  • Possibility to include a note?

    • Yes, we can certainly include a handwritten note corresponding one or many products contained in an order. You can mention the text while placing the order online on www.aadyaa.com against each product.
  • Assistance required for any of the products or checkout process?

    • Colors – We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens (mobiles / laptops / desktops). Most creations are handmade and so they might slightly differ from the image. Natural stones might have shade differences too.
    • Dimensions – For most of the products, sizes will be mentioned in detail. Please refer to the size, description and material section on the product specific pages that get opened after you click on the product image. If you do not see size details or have any queries around the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.
    • In case of any other queries, please feel free to reach out to our helpline on +91 7219275508 during 10 am to 8 pm and we will be glad to help you.

3. SHIPPING AND DELIVERY

  • Domestic Delivery - Charges and Timing

    • Flat INR 75 for all prepaid orders and free shipping on order value of Rs. 25,000 & above in case of standard delivery.
    • Flat INR 425 for express deliveries.
    • Flat INR 124 for all cash-on-delivery orders. Please note cash-on-delivery orders are available for select creations, select pincodes only. Also, range for COD orders is INR 2000 to INR 10,000.
    • Orders are usually delivered within 5-7 business days.
  • International shipping – Charges and Timing

    • We do deliver in most countries outside India that are serviced by our shipping partners FedEx and DHL.
    • Flat INR 999 for orders that are shipped to USA, Canada and European countries.
    • Flat INR 1800 to all other countries where service is available.
    • Orders are usually delivered within 7 business days.
  • How do I track my order?

    • If you're a logged in user, simply head to the ‘Track Order’ section in the footer to track your order. Also, you will get a notification email within 24 hours of shipping the product.
    • Should you have any questions about your order dispatch, we’re just a quick email or phone call or a WhatsApp message away: Helpline: +91 7219275508 sales@aadyaa.com| All days 10 am to 8 pm.
  • Where is my order processed from?

    • Orders are processed from our operational center in Pune, India.
    • Orders will be delivered to the shipping address you submit at checkout.
  • Who will deliver my order?

    • Within India, we ship through recognized courier companies such as FedEx, DTDC, BlueDart, Dotzot, Delhivery etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.
    • Please provide a mobile number that you are available at, and your complete shipping address including the pin-code and a landmark nearby. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
  • If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

    • Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order.
  • Shipping terms and conditions

    • Sundays and public holidays are not set as business days for standard deliveries.

4. PAYMENTS

  • What are the accepted payment methods for domestic transactions?

    • We accept the following modes of payment for domestic transactions through PayU, and Paytm payment gateways:
      • Credit cards - Mastercard, Visa, American Express, Rupay
      • Net Banking - all major banks
      • Debit Cards - all major banks
      • UPI (BHIM, Google Pay, Amazon Pay, Phone Pe etc.)
      • Wallets (PayTM etc.)
  • What are the accepted payment methods for cards used outside India?

    • If you are paying with a card issued outside India, please use PayPal as the payment gateway to complete your purchase.
    • It does not matter whether delivery address is in India or outside India if the card is issued outside India. There could be some lag in processing the order if you order through PayPal gateway. In case of any issues, please reach out to us on our helpline +91 7219275508 (Voice / WhatsApp).
  • How do I use Credit Notes, Gift Vouchers for making payments?

    • To use a gift voucher online, simply enter the unique code at the checkout. If your order value exceeds the voucher amount on the credit note, the balance must be paid at checkout.
    • To use credit amount lying in account, please checkout using your registered account with us. Credit amount shall be visible to you and it will get automatically applied in the cart. If the cart value is greater than the credit value, you will need to pay remainder amount through one of the payment gateways.
    • General terms and conditions associated with the usage of credit note and gift vouchers:
      • To apply a credit note, login from the same email ID to which the note has been issued.
      • A gift voucher cannot be cancelled. So please ensure to enter the correct details of the recipient.
      • Maximum of one gift voucher can be used with or without usage of credit note together to pay for a single order.
      • The same credit note can be used until the balance gets over.
      • No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift voucher.
      • Vouchers will not be applicable during any periods of special pricing or sale.
      • Validity of credit notes, gift vouchers and vouchers cannot be extended.
  • What if my card has been charged multiple times for the same order?

    • If your card has been debited multiple times at the payment gateway(s) while making a single purchase, you may call us on our helpline number +91 7219275508 and we will help resolve the matter.
    • However, please note that, typically all payment gateways run one batch a day to find out failed transactions and transactions in which amounts got deducted but orders are not placed through. Such transactions are automatically put through payment gateways’ refund methods and get credited back to customers’ original mode of payment in 5 – 7 working days. In these kind of transactions, we do not have any control to fast-track the process. Hence, we request all our patrons to have patience and support us in this regard.

5. EXCHANGES / RETURNS / REFUNDS

  • Policies:

    • Product once sold cannot be returned OR exchanged. There are no refunds available either.
    • We take utmost care while packing the products in case of shipping through our courier partners. However, if the product gets damaged during shipping, we will replace the same product. It is subject to the recipient sending us the photo within 8 hours of delivery. Team Aadyaa will verify the damages and confirm the exchange. Buyer needs to send us back the damaged product within 7 days through a normal courier and after confirmation in email from Team Aadyaa. Products sent back without a consent from Team Aadyaa will not be considered for replacement.
    • Products returned after 7 working days will not be accepted for replacements. Once the damaged product is received, we will send a replacement product. If the same product is not available for shipment, we will issue you a "Credit Note" and you can redeem it against any of our products. Credit note does not have any expiry. Please note there will be no monies refunded in such cases. In a rare case wherein, order is placed but the product is not available due to inventory mismatch, our team will inform about it to the buyer. Buyer has an option to pick something else of the same value // or // have that money kept in a credit note // or // get a full refund of the amount paid on the original mode of payment.
    • If you are not sure about how to wear a particular jewelry creation you are interested in, please feel free to reach out to us on our helpline number +91 7219275508. We cannot exchange jewelry creations damaged during any of the trials.
    • At the moment, we do not have a facility to pick up the damaged product from your doorstep even if the exchange is approved. Although we intend to expand rapidly, we are a small team right now. You will need to ship the product back to us with appropriate packing and through normal courier service. Shipping cost incurred by you (max INR 100) will be reimbursed to you.
  • When will I receive the exchanged item?

    • Once the item dispatched from your end reaches our center in Pune, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 – 7 working days for domestic shipments. In case there is an additional time required, we will notify you beforehand.

6. GIFT VOUCHERS

  • Where can i purchase a gift voucher?

    • Gift vouchers can be purchased from our website. You may pick one of the suggested Denominations.
    • Gift vouchers cannot be purchased using credit notes.
  • Are there any charges associated with purchasing a gift voucher?

    • Apart from the amount of the gift, there are no fees or charges associated with purchasing a gift voucher.
  • Where can gift vouchers be redeemed?

    • Gift vouchers can be redeemed online at www.aadyaa.com. Gift vouchers cannot be used to purchase other gift vouchers or be redeemed for cash or credit.
  • How do I redeem my gift voucher?

    • To use your card for an online purchase, enter the unique code at checkout and make any balance payment online through any of the payment gateways. Cod cannot be used if there’s an additional payment to be made.
  • When does the gift voucher expire?

    • Yhere’s no expiry as such for aadyaa gift vouchers unless mentioned explicitly on the voucher. If a gift voucher is issued under a specific scheme it may have a non-extendable validity associated with it.
  • Do i need to provide my details when i purchase a gift voucher?

    • Yes, gift voucher is a prepaid instrument subjected to regulations by reserve bank of india. We will be legally required to share the details of the purchase of the gift vouchers and transactions undertaken using the gift voucher.
    • As an issuer of the gift voucher, we are also required to share the know your customer (kyc) details of the purchaser / redeemer of the gift vouchers with rbi or such statutory authorities, as per guidelines issued from time to time. If you have purchased a gift voucher from us, we may contact you in this regard.
  • What if i lose my gift voucher?

    • Your gift voucher code is unique and confidential, and you are solely responsible for its safety. If you have misplaced your gift voucher, please get in touch with us on helpline number +91 7219275508.
    • In the event of any misuse of your voucher due to loss of any such confidential details, we will unfortunately not be able to provide a refund against the amount lost.

7. CUSTOMIZED CREATIONS

  • Can we make customized rings / pendants (AKSHAR series)?

    • Yes, we can make calligraphy oriented customized rings or pendants.
    • It takes about 3 – 4 weeks of time to make such creations.
    • Pricing starts from INR 3500 (incl shipping within India and GST) per creation in AKSHAR series.
    • Full payment is required to be paid in advance for such creations.
    • Akshar creation can be sent as a gift with appropriate packaging.
    • For your requirements, please send an email to sales@aadyaa.com or feel free to reach out to our helpline number +91 7219275508.
  • Can we make custom jewelry?

    • Yes, we can make customized creations in pure silver. However, you are requested to send details of your requirements to our email sales@aadyaa.com. Once the details are received, we will evaluate them and inform you whether such a creation can be made. For any queries, please feel free to call our helpline number +91 7219275508.
    • Typically, it takes about 3 – 4 weeks to make a customized jewelry creations.
    • Costing of the customized creations depends entirely on the design. There could be a +/- 10% variance in the estimate and the final pricing depending on the weight of the creation.
  • Can we replicate a design?

    • We do not replicate any existing jewelry designs.
  • Can the customized jewelry be shipped outside India?

    • Yes, customized jewelry can be shipped outside India as well.

8. SIZE GUIDE

  • Do we have a guide to understand various sizes of earrings, necklaces, bangles, rings?

    • Yes, please refer to the attached chart / image.

9. JEWELRY CARE

  • Are their any tips for storing the jewelry?

    • Store in:
      • Plastic ziplock or the pouch with plastic cover provided by us! Please do not use fancy cloths, velvet pieces, wooden boxes etc. for storing your jewelry creations.
    • Avoid from:
      • Perfumes, soaps, water, humidity, mositure, extreme temperature or anything acidic!
  • Are the jewelry pieces breakable?

    • Yes, they are. All jewelry pieces are delicate creations so please do not pull them or handle them roughly. We do not replace broken jewelry.
  • Is there a need to re-polish the jewelry? If yes, how do we do it?

    • Plating / polishing may fade over a period of time and yes, you may need to re-polish your jewelry.
    • Your local jeweller can do it for you or you can contact us for the same. We can re-polish your jewelry at nominal charges.
    • We do not polish jewelry creations not bought from us.
  • What if silver creations turn black?

    • Silver jewelry is hand polished once the creation is ready. After it is exposed to atmosphere, anything in silver is prone to oxidation. Silver finish as original can be brought back by cleaning silver jewelry with silver cleaning cloth. It is available with us at an extra cost.
    • In case of any queries, please feel free to contact us on +91 7219275508.

10. COLLABORATIONS

  • Looking for collaborations?

    • Please write to us on sales@aadyaa.com with your details and proposal. We shall respond back to you at the earliest.

11. RESELLING AADYAA CREATIONS

  • Within India?

    • We are not looking to work with any resellers in India.
  • Outside India?

    • Yes, we are open to work with franchise / reseller based outside India. Please write to us on sales@aadyaa.com with your details and proposal. We shall respond back to you at the earliest.
 
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