Terms and Conditions
Product once sold cannot be returned OR exchanged. We do not refund in ANY case.
We take utmost care while packing the products in case of shipping through our courier partners. However, if the product gets damaged during shipping, we will replace the product. It is subject to the recipient mailing us the photo within 8 hours of delivery. Team Aadyaa will verify the damages and confirm the exchange. Buyer needs to send us back the damaged productwithin 7 days after confirmation in email from Team Aadyaa. Products sent without a consent from Team Aadyaa will not be considered for replacement.
Product returned after 7 working days will not be accepted. Once the damaged product is received, we will send a replacement product. If the same product is not available for shipment, we will issue you a "Credit Note" and you can redeem it against any of our products. Credit note does not have any expiry. Please note there will be no monies refunded in such cases. In case of monies deducted but order is not generated, refund will be initiated on the same mode of payment within 7 working days.
Please note that if the damage is not during the shipping and it is obvious the jewelry is broken during trial we will not exchange it. It is up to discretion of Team Aadyaa to approve the exchange.
Please note, we are unable to send anyone to pick up the damaged product from your doorstep even if the exchange is approved. Although we intend to expand rapidly, we are a small team right now. You need to ship the product back to us with appropriate packing.
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Dimensions / Color / Material / Pricing
Product attributes such as dimensions, color, material have been mentioned wherever applicable. Please feel free to reach us to confirm the same before placing an order. No product will be exchanged/replaced on this basis. We click all the photos in sunlight to make sure that the colors are as real as possible. If you are not sure about the color feel free to call us and confirm it. No product will be replaced on this basis. If you do not like the product and or it is bigger/smaller/heavier than you thought we do not exchange it. Except for customized gold products , everything else has its priced based on designs and workmanship. We do not sell jewelry based on weight. Not in silver , not in one gram gold
An order cannot be cancelled once the payment is complete. Only exception will be inventory mismatch at our end. If you end up buying a product that is out of stock, we will cancel the order and refund full payment. Refund will be processed after receipt of the bank account details from the buyer. .
Delivery / Shipping Time
7 to 8 working days within India and 15 – 21 working days outside India as most of the products are created after receiving your order. Sunday is a non-working day for our courier partner.
Material used for jewelry, Guarantee / Warranty
There is no guarantee/warranty for any creation.
We use best quality raw material that is allergy free. However if you are allergic to non-gold jewelry we do not hold any responsibility to any kind of damage. Please follow the "Jewelry Care" [http://www.aadyaa.com/jewellerycare] on our home page and you will happily flaunt our creations for years!
Content / Photos
All designs, photos and content are entirely our (‘Aadyaa Originals') property. Please do not use any image / content without our prior written consent or permission as this could lead to legal action taken against you.